Terms of service

These Terms & Conditions govern your use of the Ming Indigo website and your purchase of products from us. By accessing the website or placing an order, you agree to follow these terms.

1. About Ming Indigo

Ming Indigo is a brand operated in connection with Yiwu Mingyu Arts & Crafts Co., Ltd. Our manufacturing operations are based in Yiwu, Zhejiang, China, and we maintain a U.S. warehouse and operations function for the U.S. market.

2. Website Use

You may use this website for lawful personal or business shopping purposes.

You may not use the website in a way that violates applicable law, interferes with website operation, or harms other users.

3. Accurate Information

Customers are responsible for providing accurate and complete information when creating an account, placing an order, or contacting customer service.

This includes the customer's name, email address, shipping address, and other information necessary to process an order.

4. Product Information

We make reasonable efforts to provide accurate product names, descriptions, photographs, measurements, prices, and other product information.

Because fabric products may have natural variations in pattern placement, color appearance, or texture, the actual product may differ slightly from photographs displayed on a screen.

5. Product Availability

Products shown on the website are subject to availability.

If an ordered product becomes unavailable before fulfillment, we may contact the customer to discuss a replacement, adjustment, or refund.

6. Product Prices

Prices displayed on the website may change from time to time.

The price applicable to an order is the price displayed at checkout before the customer completes payment, unless otherwise required by law.

7. Taxes

Applicable sales taxes are calculated and collected at checkout when required by applicable U.S. tax laws.

The applicable tax amount will be displayed before payment is completed.

8. Orders

Submitting an order constitutes a request to purchase the selected products.

An order is not considered fully processed until payment has been successfully authorized and the order has been accepted for fulfillment.

9. Order Cancellation

If you need to cancel an order, contact us as soon as possible at service@mingindigo.com.

We will try to accommodate cancellation requests before an order enters the shipping process. Once an order has been shipped, cancellation may no longer be possible and the customer may need to follow the applicable return process.

10. Payment

Customers must provide a valid payment method when placing an order.

Payment may be processed through third-party payment providers, including PayPal.

We may refuse or delay an order if payment cannot be successfully authorized.

11. Shipping

Ming Indigo currently ships only within the United States.

Shipping times displayed on the website are estimates and are not guaranteed delivery dates.

Customers are responsible for providing an accurate and complete shipping address.

12. Shipping Delays

Delivery may be affected by USPS processing, weather, holidays, transportation disruptions, or other circumstances beyond our reasonable control.

A shipping delay does not automatically constitute a failure to fulfill an order.

13. Tracking

When tracking information is available, it will be provided after the order has shipped.

Customers should use the tracking information to monitor delivery progress.

14. Returns

Eligible products may be returned within 30 days from receipt, subject to the requirements of our Refund & Return Policy.

Products must generally be unused, in original condition, and free from noticeable signs of use.

15. Exchanges

Eligible products may be exchanged subject to our Refund & Return Policy and product availability.

An exchange request must be submitted within the applicable return period.

16. Refunds

Approved refunds are normally issued to the original payment method after the returned product has been received and inspected.

Refund processing normally takes up to 7 business days after inspection.

17. Non-Returnable Products

Clearance items, final-sale items, products specifically identified as non-returnable, and products outside the applicable return period may not be eligible for return.

Additional requirements are described in our Refund & Return Policy.

18. Customer Responsibility for Returns

Customers returning products for reasons such as buyer's remorse or change of mind are responsible for applicable return shipping costs.

Ming Indigo covers return shipping when the product is defective, seriously damaged upon arrival, or incorrectly sent due to our fulfillment error, subject to review.

19. Website Content

Text, product photographs, graphics, logos, layout, and other materials published on the website may belong to Ming Indigo or its applicable content providers.

You may not copy, reproduce, modify, distribute, or commercially use website content without appropriate authorization.

20. Prohibited Activities

You may not:

• Use the website for unlawful purposes

• Attempt to gain unauthorized access to website systems

• Introduce malicious code or harmful software

• Interfere with website operation

• Use automated methods to improperly access or collect website data

• Submit false or misleading information

• Attempt to abuse promotions, refunds, or return procedures

• Use another person's account without authorization

• Impersonate another person or business

21. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

You should notify us if you believe your account has been accessed without authorization.

22. Reviews and Customer Content

If the website allows customers to submit reviews, comments, photographs, or other content, customers must ensure that the submitted content is lawful and does not infringe another person's rights.

We may remove content that is abusive, fraudulent, misleading, unlawful, unrelated to the product, or otherwise inappropriate.

23. Fraud Prevention

We may review orders for signs of fraud, unauthorized payment activity, or unusual purchasing behavior.

Where reasonably necessary, we may delay, cancel, or request additional information for an order to protect customers and the business.

24. Promotions

Promotional offers, discounts, and coupon codes may have individual terms.

Unless specifically stated otherwise, promotions cannot be combined and cannot be exchanged for cash.

We reserve the right to correct obvious pricing or promotional errors.

25. Third-Party Services

The website may rely on third-party services for payment processing, shipping, website functionality, analytics, or other operational purposes.

Third-party services may have their own terms and privacy policies.

26. Links to Other Websites

The website may contain links to third-party websites.

Ming Indigo is not responsible for the content, availability, privacy practices, or policies of websites that we do not operate.

27. Website Availability

We aim to keep the website available and functional, but temporary interruptions may occur because of maintenance, technical problems, service-provider outages, or other circumstances.

We do not guarantee uninterrupted website availability.

28. Errors in Website Information

We may correct typographical errors, pricing errors, product information errors, or other inaccuracies when identified.

If an obvious error materially affects an order, we may contact the customer before proceeding with fulfillment.

29. Limitation of Responsibility

To the extent permitted by applicable law, Ming Indigo will not be responsible for losses caused by circumstances outside our reasonable control, including carrier delays, severe weather, internet outages, or other external disruptions.

Nothing in these terms is intended to remove rights that cannot legally be excluded under applicable law.

30. Changes to These Terms

We may update these Terms & Conditions when our services, policies, or legal requirements change.

The updated version will be posted on the website with the applicable effective date.

31. Applicable Law

These Terms & Conditions are intended to be governed by applicable laws of the United States and, where applicable, the laws of the relevant state.

Nothing in these terms limits consumer rights that cannot legally be waived.

32. Contact

If you have questions about these Terms & Conditions, contact us:

Ming Indigo
Email: service@mingindigo.com
Phone: +1 (303) 785-5842
4830 Monaco St
Commerce City, CO 80022
United States

Business Hours: Monday – Friday, 10:00 AM – 5:00 PM (EST)