Shipping policy

At Ming Indigo, we currently ship orders within the United States only. We do not accept or ship international orders.

Order Processing

Orders are normally processed and shipped within 1–3 business days, excluding weekends and U.S. holidays.

Orders placed after 2:00 PM EST will be processed on the next business day.

Processing time may be slightly longer during periods of unusually high order volume or other circumstances that affect fulfillment. If there is a significant delay, we will contact the customer using the contact information provided with the order.

Shipping Time

Orders are shipped through USPS from our U.S. fulfillment operation.

The following delivery estimates are based on the destination and are not guaranteed delivery dates:

Western U.S.: approximately 2–5 business days
Central U.S.: approximately 2–5 business days
Eastern U.S.: approximately 3–6 business days
Alaska and Hawaii: approximately 3–7 business days

These are estimated transit times after the order has been shipped. Actual delivery time may vary depending on USPS handling, destination, weather, holidays, and other circumstances outside our control.

We do not currently offer international shipping.

Shipping Rates

Our standard shipping rate is based on the order amount:

Orders from $0.01 to $80.00: $10 standard shipping
Orders over $80.00: shipping charges may vary according to the applicable shipping option shown at checkout.

The final shipping charge will be displayed before the customer completes payment.

Sales Tax

Applicable sales tax is calculated and collected at checkout based on the shipping destination and applicable U.S. tax requirements.

The amount of tax, when applicable, will be shown separately during checkout before payment is completed.

Carriers & Tracking

We currently use USPS for standard order delivery.

After an order has shipped, a tracking number will be provided to the customer. Tracking information may be sent to the customer's email address and can also be viewed in the customer's account when available.

USPS tracking information may take some time to update after the package enters the carrier's network.

Restricted Areas

Ming Indigo currently ships only to eligible addresses within the United States.

We do not ship to addresses outside the United States.

We may also be unable to deliver to certain locations where USPS service is unavailable or restricted. If an order cannot be fulfilled because of a delivery restriction, we will contact the customer to discuss the available options.

Delays and Events Beyond Our Control

Estimated delivery times can be affected by circumstances outside our control, including severe weather, federal holidays, carrier delays, transportation disruptions, and supply chain issues.

When we become aware of a significant delay affecting an order, we will contact the customer when appropriate.

Lost or Seriously Damaged Packages

If a package appears to be lost or arrives with serious damage, please contact us within 14 days of the expected delivery date or receipt of the package.

Please provide the order number and, where applicable, photographs of the damaged package and product. We will review the situation and work with the customer and carrier to determine the appropriate solution.