Privacy policy

Last Updated: October 28, 2026

Ming Indigo respects your privacy and is committed to explaining how personal information is collected, used, disclosed, and protected when you visit https://mingindigo.com/ or place an order through our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information:

Personal and Contact Information

Information such as your name, email address, telephone number, billing address, and shipping address when you place an order, contact us, or submit information through our website.

Order Information

Information about products purchased, order numbers, transaction status, delivery details, return requests, exchange requests, and customer service communications.

Payment Information

Payments are processed through payment services integrated with our checkout. We may receive transaction confirmations, payment status, and limited payment-related details needed to manage orders. Full payment card information is handled according to the practices of the applicable payment processor.

Device and Website Usage Information

When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, referring pages, and interactions with website content. Cookies and similar technologies may be used for website functionality, analytics, security, and other purposes described in this policy.

Communications

If you contact customer service, we may retain the information you provide so we can respond to your inquiry and maintain records of the assistance provided.

2. How We Use Information

We may use personal information for the following purposes:

To process and fulfill orders.
To arrange shipping and provide order status or tracking information.
To process eligible returns, exchanges, and refunds.
To respond to questions and provide customer support.
To communicate about an order, payment, delivery issue, or policy change.
To operate, maintain, and improve our website and shopping experience.
To detect, investigate, and help prevent fraudulent transactions, unauthorized activity, or security incidents.
To comply with applicable legal obligations and resolve disputes.
To send marketing communications where permitted and where any required consent has been obtained.

We use information only for purposes reasonably related to our business operations and as otherwise permitted by applicable law.

3. Cookies and Similar Technologies

Our website and certain service providers may use cookies, pixels, and similar technologies to support essential website functions, remember preferences, understand website performance, and measure marketing activity.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features or functions.

Where required by law, we will provide appropriate choices regarding non-essential cookies or similar tracking technologies.

4. How We Share Information

We do not sell personal information to third parties in exchange for money.

We may disclose relevant information to service providers when reasonably necessary to operate our business, including:

Payment processors that handle transactions.
Shipping carriers and fulfillment providers that help deliver orders.
Website hosting, ecommerce, and technical service providers.
Customer support and communication service providers.
Analytics and marketing service providers, where applicable.
Professional advisers, regulators, law enforcement agencies, or other parties when required or permitted by law.

These parties may process information according to their own privacy policies, contractual obligations, and applicable legal requirements.

We may also disclose information in connection with a business reorganization, a legal claim, or the protection of our rights and the safety of our customers, where permitted by law.

5. Order Fulfillment and International Processing

To process and deliver orders, relevant information may be shared with fulfillment partners, shipping providers, and service providers located in the United States or other jurisdictions where those providers operate.

Where personal information is transferred across borders, we will take steps required by applicable law to protect that information.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, accounting, fraud prevention, legal compliance, and dispute resolution.

Retention periods may vary depending on the type of information and applicable legal requirements. Information that is no longer reasonably required may be deleted, anonymized, or otherwise handled in accordance with applicable law.

7. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. Customers should use appropriate care when sharing personal information online and should not send full payment card details or security codes by email.

8. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have the right to object to or restrict certain processing, or to withdraw consent where processing is based on consent.

To submit a privacy request, contact service@mingindigo.com. We may need to verify your identity before responding.

We will review and respond to requests in accordance with applicable legal requirements. Certain information may need to be retained where required by law or reasonably necessary for legitimate business purposes.

9. Marketing Communications

If you receive marketing emails from us, you may opt out using the unsubscribe instructions in the message, where available, or by contacting us.

Even if you opt out of marketing communications, we may still send non-promotional messages necessary to complete an order, provide customer service, or communicate important account or transaction information.

10. Children's Privacy

Our website is intended for a general shopping audience and is not directed to children under the age at which they may independently provide personal information under applicable law.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services. Those third parties operate independently and may have their own privacy practices.

We encourage customers to review the applicable privacy policies before providing information to third-party services. This policy does not govern websites or services that we do not operate.

12. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices, website functions, or legal requirements. The updated version will be posted on this page with a revised date.