Refund policy

Last Updated: October 28, 2026

At Ming Indigo, we aim to provide clear and straightforward information about returns, exchanges, and refunds. This policy applies to purchases made through https://mingindigo.com/.

1. Return Period

Customers may request a return or exchange within 30 calendar days after the order is delivered.

Please contact our customer service team within this period to begin the process. Submitting a request within the return period allows us to review the order and provide the appropriate instructions.

2. Eligible Return Conditions

We accept return requests for eligible items that are:

New and unused.
Lightly used, provided the item remains in a condition suitable for return and has not been materially damaged or altered through misuse.
Complete with the included components and accessories, where applicable.

Light signs of use do not automatically make an item ineligible for return. Each request will be reviewed based on the item's actual condition.

Please include the original packaging and any included accessories where reasonably available. Missing packaging alone will not automatically determine the outcome of a request; the condition and completeness of the returned item will be reviewed.

Items that have been materially damaged through misuse, unauthorized modification, or causes unrelated to an item's original condition may not qualify for a return.

3. How to Request a Return or Exchange

To request a return or exchange:

Email service@mingindigo.com within 30 calendar days after delivery.
Provide your order number, the product name, and whether you are requesting a return or an exchange.
Briefly describe the reason for your request. If an item is damaged, defective, or incorrect, please include photographs when available.
Wait for our customer service team to review your request and provide return instructions.
Follow the instructions provided to send the item back.

Please do not send a return to an unconfirmed address. Our team will provide the applicable return instructions and destination.

4. Return Shipping Costs

Ming Indigo covers the return shipping cost for approved returns.

Customers are not required to pay the return postage for an approved return under this policy. We will provide instructions for the return shipping arrangement, including a prepaid label or another return method arranged by us.

Please contact us before sending an item back so we can help ensure the return is handled correctly.

5. Exchanges

Exchanges are available for eligible items, subject to product availability.

To request an exchange, contact service@mingindigo.com within 30 calendar days after delivery and identify the item you would like to exchange.

Ming Indigo covers the shipping costs associated with an approved exchange. If the requested replacement is unavailable, our customer service team will discuss the available options with you.

6. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, or different from the item ordered, please contact us as soon as reasonably possible.

Include your order number, a description of the issue, and photographs when available. We will review the information and provide instructions for an appropriate resolution, which may include a return, replacement, exchange, or refund.

Ming Indigo covers the applicable return shipping costs for approved claims involving damaged, defective, or incorrect items.

7. Refund Processing

Once the returned item has been received and inspected, we will notify you of the outcome of the review.

For an approved refund, we will process the refund to the original payment method within 7 business days after the return is received and approved.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, and payment provider. Their processing time may be additional to our refund processing period.

If a refund has been approved but does not appear after the expected processing period, please contact us for assistance.

8. Restocking Fees

Ming Indigo does not charge a restocking fee for approved returns.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible with your order number. We will review whether the order can still be canceled.

A cancellation cannot be guaranteed once an order has entered fulfillment or has been dispatched. If the order has already shipped, you may request a return in accordance with this policy.