Refund policy

We want customers to receive products that match their order and are in suitable condition. If you need to return or exchange an item, please review the policy below.

30-Day Return Period

Customers may request a return within 30 days from the date the order is received.

For example, if you receive your order on May 10, the return request should be submitted no later than June 9.

Return Conditions

Returned products must be:

Unused and in their original condition
Free from noticeable wear, damage, stains, or signs of use
Returned with all original tags, labels, and included components
Properly packaged to help prevent damage during return shipping

We may decline a return if the product has been used, damaged after delivery, altered, or returned without required components.

Reasons We Accept

We accept eligible returns for:

Buyer's remorse or a change of mind
An item that does not meet the customer's needs
A defective or damaged product
An incorrect item sent by Ming Indigo

Products must still meet the applicable return conditions unless the issue is related to a defect or fulfillment error.

Non-Returnable Items

The following items are generally not eligible for return:

Clearance items
Final-sale items
Products specifically identified as non-returnable on the product page
Items returned after the 30-day return period
Products that have been used or show noticeable signs of wear

If a product has a specific return restriction, that information will be provided on the applicable product page or at checkout.

How to Request a Return

To start a return:

Contact us at service@mingindigo.com or use the customer service/contact page.
Provide your order number and the reason for the return.
If the item is defective or damaged, include clear photographs showing the issue.
We will review the request and provide return instructions when the return is approved.
Send the item according to the instructions provided by our customer service team.

Where a prepaid return label is applicable, Ming Indigo will provide the label after the return has been approved.

Return Shipping Fees

For a return caused by buyer's remorse, a change of mind, or another non-defective reason, the customer is responsible for the return shipping cost.

There is no restocking fee or additional return handling fee.

If the item is defective, damaged, or the wrong item was sent because of an error on our side, Ming Indigo will cover the return shipping cost and provide a prepaid return label where applicable.

If a customer chooses to pay the return shipping cost for a qualifying defective, damaged, or incorrect item, reimbursement will be based on the actual return shipping cost, subject to our review.

Refund Processing

After the returned item is received and inspected, we will process the refund within 7 business days.

Approved refunds will be issued to the original payment method, such as PayPal or another payment method used for the original purchase.

We do not deduct a restocking fee from approved refunds.

The time required for the refund to appear in the customer's account may vary depending on the payment provider.

Exchanges

Exchanges are supported for eligible products.

If you would like to exchange an item, contact us within the 30-day return period and provide your order number and the item you would like to exchange.

The replacement item is subject to availability. If the requested item is unavailable, we may offer a refund or another available solution.

Partial Returns

Customers may return part of an order while keeping other items, provided the returned items meet the requirements of this policy.

Refunds for partial returns will be calculated based on the eligible returned products.

Lost or Damaged Return Packages

Customers should keep the return tracking information until the return has been completed.

If a returned package is lost or seriously damaged during transit, please contact us and provide the return tracking number and any available shipping documentation or photographs.

We will review the circumstances and work with the customer and carrier to determine the appropriate resolution.